Privacy Policy

How we collect, use, and protect your information

Your Privacy Matters

Heritage Roof Works is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

Information We Collect

Personal Information

When you use our website or request our services, we may collect the following personal information:

  • Name: Your full name to identify you and communicate with you
  • Phone Number: To contact you regarding your service request
  • Email Address: To send you confirmations, updates, and communications
  • Property Address: To schedule inspections and provide location-specific services
  • Service Details: Information about your roofing needs and concerns

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and general location
  • Browser type and version
  • Device information
  • Pages visited and time spent on our website
  • Referring website or source

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To schedule inspections, provide estimates, and deliver roofing services
  • Communication: To contact you via phone, SMS, or email regarding your inquiry or service
  • Business Operations: To improve our services, manage appointments, and maintain records
  • Marketing: To send you information about our services (you can opt-out at any time)
  • Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • Email and communication services
  • Customer relationship management (CRM)
  • Payment processing (if applicable)
  • Marketing and advertising platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Third-Party Advertising Platforms

We may use third-party advertising platforms including native and social media networks for marketing purposes. These platforms may use cookies and similar technologies to serve relevant advertisements. These third parties have their own privacy policies governing how they use your information.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Deliver targeted advertising
  • Improve website functionality and user experience

You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain website features.

Your Rights (CCPA Compliance)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about the personal data we collect, use, and share
  • Right to Delete: You can request deletion of your personal information
  • Right to Opt-Out: You can opt-out of the sale of your personal information (we do not sell personal information)
  • Right to Non-Discrimination: You have the right to not receive discriminatory treatment for exercising your privacy rights

To exercise these rights, please contact us using the information provided at the end of this policy.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us for Data Removal Requests

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or request data removal, please contact us:

Heritage Roof Works

10221 Desert Sands St Ste 204

San Antonio, TX 78216, United States

Phone: +1-293-382-3922

Email: help@heritageroofworks.site

We will respond to your request within a reasonable timeframe as required by applicable law.

Last Updated: February 16, 2026